Many people who are not familiar with the 911 field make mention that 911 must be a stressful job, or that may say that listening to frantic callers must take a toll on you.  At the beginning of my career I would agree with that assessment but now is a completely different story.  Unless it involves a child or a member of the elderly community I really don't care anymore.  Sure I can make it sounds like I care over a phone and can project empathy, and in no way does it keep me from sending whatever help they need but overall I am completely desensitized. I have now become a master in the world of dark humor (which I will get into at a later time).

I think you could ask anyone who works in this field for more then 5 years and they would agree, and if not they are full of BS.  I don't think this is necessarily a bad thing because I usually don't take my metal baggage home with me, but people think of me as a cold hardened person. 

I can think of one time where a situation arised that bugged me for the whole shift and had to hug it out
with the wife.  It was a 5 year old child who was beaten to death by a stepfather.  I used to be a firefighter/medic and I can pretty much visualize any type of injury a caller may tell me about.  This child was no exception.  I can still remember almost every word of the call and the description given to me.  It isn't pleasant and unforgettable.  I think the impact was so hard since I have a child of my own at the same age and build type.  I transpose the victim injuries to my child and would form a picture in my mine. I cannot comprehend how or why someone could do that.  It filled me with a sadness and rage that I never experienced before. 

Other than that I don't care.

Am I a bad person?  I don't think so, but wouldn't be surprised if the general public judges me as so...

But I don't care about that either.